Privacy Policy

1. Who We Are

We are the operators of myclearwindows.com. For the purpose of UK data protection law, we are the "Data Controller" responsible for your personal information.

2. Information We Collect

We only collect information that you voluntarily provide to us, which may include:

• Contact Details: Name, email address, and phone number.
• Service Details: Your home or business address for the purpose of providing cleaning services.
• Communication: Any information you provide via our contact forms, email, or text messages.

3. How We Use Your Information

We use your data strictly for legitimate business purposes:

• To provide quotes and schedule window cleaning appointments.
• To carry out the requested cleaning services.
• To send invoices and process payments.
• To communicate with you regarding your bookings or enquiries.

4. Legal Basis for Processing

We process your data because it is necessary for the performance of a contract (to provide the service you have requested) or because you have given us explicit consent to contact you.

5. Sharing Your Data

We do not sell, rent, or trade your personal information. We only share data with trusted third-party service providers (such as our email host or accounting software) to the extent necessary to run our business operations.

6. Data Retention

We retain your personal data only for as long as necessary to provide our services and to comply with UK tax and legal record-keeping requirements (typically 6 years for financial records).

7. Your Rights

Under UK GDPR, you have the following rights:

• Access: The right to request a copy of the data we hold about you.
• Correction: The right to request that we fix inaccurate information.
• Deletion: The right to request that we erase your personal data.
• Withdrawal of Consent: The right to stop us from contacting you at any time.

To exercise any of these rights, please contact us at: help@myclearwindows.com.

8. How to Complain

If you have concerns about how we handle your data, please contact us directly so we can resolve the issue. You also have the right to lodge a formal complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.